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Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped same day as purchase if order is received before 1:00 PM EST. Order will be shipped next day if received after 1:00 PM EST.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

We provide Free US Shipping!

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchanges

Refund Policy

If you are dissatisfied with your purchase for any reason, we'll refund your first order within 15 days of receiving your first shipment. To request a refund or replacement, please send an email to  with your name, order confirmation number, and reason for the request, within 15 days of receiving your first shipment.  To prevent abuse of this policy, we retain the right to refuse or restrict our guarantee based on our discretion and best judgment.  Refunds will not be given to repeat or recurring customers. When buying a unit, only the price of the unit(s) will be refunded, no shipping or additional units will be refunded. Any subsequent auto-refill order is considered a repeat/recurring order and will not be refunded. We will do our best to address any changes to an order before it ships, but once packages enter processing, they cannot be canceled or modified. 

Returns

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within 15 days of the date you received your item.

 Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email shopjoynergy@gmail.com within 30 days of receiving your product to begin the process.